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how it works
From your first question to your final deliverable.
One coordinating team. Clear expectations. A process you can follow.
From package selection to completed work
Before payment: Verify your email and review the package, period, jurisdiction, limits, exclusions and full first payment. Accept the scope and any recurring billing. A custom engagement starts with a written quote.
Intake and payment: Open your private engagement, upload the requested records and complete the agreed payment. Payment confirms the selected package; it does not mean your records have passed a detailed review.
Before substantive work: Your team checks the records for missing documents and work outside the package. Necessary additions require a separate itemized quote, your approval and required payment. Delivery timing is confirmed once records and approvals are complete.
Preparation and delivery: Follow requests and message your coordinator in the portal. Review drafts and download completed reports or returns there. Filing requires separate authorization; acknowledgements are provided where applicable.
If you decline necessary additional work before substantive work begins, the base payment is refunded except separately approved, nonrecoverable third-party costs. After work begins, completed work and approved costs are reconciled and the unused balance is refunded. Read cancellation and refund terms.
01
Choose your service
Find the right starting point and see exactly what is included.
Explore the catalogue or use Find My Service. For a defined package, review the entities, periods, quantity limits, and exclusions. Complex work starts with a scope request.
02
Share your documents
Complete your intake and upload records in your private portal.
After signing in, open an engagement and complete the intake. Your documents are shared within your private engagement, with access limited to the people involved.
03
Confirm the scope
Your team reviews the details. You approve any additional work.
Your team checks your records before substantive work. Necessary additions come with an explanation, itemized price, and revised timeline. You can approve and pay online or decline under the cancellation policy.
04
Leave it with your team
Track progress, review the result, and receive your deliverables.
Your coordinator manages preparation and review. You can follow requests, approve drafts, and download the final work. Filing authorization is obtained separately from payment.
What if your case changes?
The scope can be updated through a new quote. We do not automatically charge you for extra work, and fixing our own error is not an additional service.
YOUR NEXT STEP
Let’s bring clarity to your next chapter.
Not sure where to begin? We’ll help you find the right service.