Before substantive work
If intake reveals necessary additional work and you decline the revised scope before substantive work begins, the base payment is refunded except separately approved, nonrecoverable third-party costs.
After work has begun
Completed work and separately approved nonrecoverable costs are reconciled under the agreed terms. The unused payment balance is refunded. Ask your coordinator for the itemized calculation.
How to request cancellation
Use the cancellation action in the engagement workspace or message your coordinator. Your request and its status remain in the engagement history.
Refund processing
A refund is recorded as completed only after confirmation from the payment provider. Processing time depends on the provider and financial institution. A cancellation request is not itself proof of a completed refund.
Monthly renewals
Cancel future renewal through your engagement workspace before the next billing date. Cancellation stops automatic renewal at the end of your paid period. The already paid service period is completed unless otherwise agreed; cancellation does not itself issue a refund.